SERVICE STANDARD

* We will respond quickly and produce energy reports within three working days.

* We only accept instructions that are within our area of competence.

* We will ensure the needs of our clients are met or exceeded.

* We comply with all the requirement and codes from BRE Accreditation Scheme.

* We operate a complaints procedure by our accreditation body.

 

We can receive instructions directly or you can instruct your Home Information Pack provider to instruct  us as your preferred supplier of the Energy Performance  Certificate. We are also associated with a number Home Information Pack providers and local solicitors which will allow us to provide the full Home Information Pack on request.

The Energy Performance certificate or Home Information Pack is provided by email in a printable digital copy with one paper copy. Further printed paper copies can be supplied at a cost of £5.00 per copy.

We are fully qualified Energy Assessors and all our staff that visit your home have had background checks by the Criminal Bureau Agency.  Our Professional Indemnity insurance covers up to £250,000 and £3,000,000 for Public Liability for your peace of mind.


Preparing the property for an Energy Assessment  

* Most properties require between half an hour and an hour for the assessment.  Large, complex properties are likely to take longer.

* Please ensure that pets and other animals are secured in order to allow a full and safe assessment to take place.

* The Assessor is not permitted to enter the property if the only person present is under 16 years of age.  However we can enter empty properties with suitable arrangements for keys and access.

* Please ensure children are well supervised during the inspection as some tasks are potentially hazardous (e.g. the opening of access traps).

* Furniture, personal effects and fitted floor coverings are not moved.

* Sealed traps are not opened but a more conclusive assessment may be issued if you can have these unsecured in readiness for the inspection.

* Inspection of any boilers, hot water cylinders or other heating appliance is extremely important, please ensure they are accessible if at all possible.

* The Assessors will not be able to include in the assessment any improvements or work that s/he cannot actually see or measure, so any paperwork that relates to work such as cavity wall insulation or loft insulation (which may not be possible to be seen directly by the Assessors) would need to be seen as documentary evidence of the work.  A copy of such documents that the assessor could file with the report would be most useful.

* Documents and manuals that relate to the heating system, double glazing or other home improvements would also need to be seen by the Assessor.

* If the Assessor feels that there are any safety risks from unsafe structures, toxic materials, people or animals at the property the assessment may need to be terminated.  For safety reasons the property would need to have electricity (For lighting) available

 

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